Today’s guest believes that if you love the workers and workplace before the work, everything else falls into place. Robin Ritz is the creative visionary and the owner of InCord, North America’s largest custom netting fabricator, providing the best in custom netting products to customers worldwide since 1995. Tuning in you’ll hear about her focus on company culture, how they implement Kaizen principles at InCord, how they marry process and culture in the company, and how they honor every voice. Robin explains why she believes that the person closest to the problem is also closest to the solution and how she uses this to improve processes at InCord.